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FAQ

 

General questions

Where do I find a spare part list?

Locate the product number on the rating plate of your product. Go to the Customer Center on vestfrostsolutions.com. Choose spare parts search, type in the product number e.g. S360. A list of results will appear based on your search.

Can I find a specific spare part number?

Locate the product number on the rating plate of your product. Go to the Customer Center on vestfrostsolutions.com. Choose spare parts search, type in the product number e.g. S360. A list of results will appear based on your search.

Can I order spare parts through the website?

No. To order spare parts please email spareparts@vestfrostsolutions.com

What year was my refrigerator / freezer produced?

Locate the serial number inside the cabinet. Time of production appears on the first six digits of the serial number. Example: 20070341039 means production year = 2007, and week of the year = 3.

How do I read the product number?

Example: 0-S361B58A1010107. S361= type, B58 = model, A1 = version, 01= color, 0107 = customer reference.

How much energy does my refrigerator / freezer consume per day?

Use the intelligent search field on vestfrostsolutions.com and start typing in your specific model. You will be directed to the product site with all relevant information, including power consumption.

I am a private consumer. Can I order products directly from Vestfrost Solutions

No. You must buy our products through one of distributors. Locate the desired product(s) on vestfrostsolutions.com and use the contact form. We will then inform you of the closest dealer near you.

 

Technical questions

How do I defrost my refrigerator / freezer?

Defrosting your appliance depends on the specific model. Please refer to the user manual. If you do not have the user manual, you can find it in the "Downloads" section of the Service Center. 

My appliance has automatic defrosting. How does it work?

Automatic defrosting is a feature that regularly defrosts the evaporator in your refrigerator.

When the refrigerator is in use, the cooling element will build up frost. At regular intervals, the automatic defrosting feature melts the frost, which drains through a channel and prevents buildup over time.

The main advantages of automatic defrosting is that food and beverage packaging is easier to view since it is free from frost/condensation. Furthermore, odors are limited in the cabinet due to constant air-circulation.

My product will not cool / freeze. What should I do?

If the compressor is still running, the thermostat may be defect. Please contact the dealer where you purchased the appliance.

The door will not close correctly

The hinges may need to be adjusted or the weather strip might be defect if the door does not close correctly. If the door opens up unintentionally, the door spring in the bottom might be defect or your appliance may not be positioned correctly leveled.

Which thermostat do I need in my appliance?

Please find the correct type of thermostat via the spare parts search.

The lighting is off in my refrigerator

Please see if the light bulb is still functioning, otherwise check the electric panel and on/off print.

Water is condensing from my freezer / water is running out on the floor

Please see if the freezer placed in the proper room temperature and humidity (refer to user manual). It is equally important to have sufficient and unhindered air circulation around the freezer.

There is water in the bottom of my refrigerator

Check and see if the hole for thawed water is condensed. The problem may also occur when items are placed against the back wall inside the cabinet.

The freezer is covered with frost and must be defrosted often

Please check the condition of the weather strip.

What is the price for repairing my appliance?

Repairs and price information of repairs are managed by the service center.

The red light has started flashing

The red light indicates that there may be too hot inside the cabinet. This could be caused by placing too many new unrefrigerated items in the cabinet, or if the door has been accessed repeatedly within shorter periods of time.